Problems using Afterpay (Canadian Customers)

Problems using Afterpay (Canadian Customers)

Problems using Afterpay ? We can help here!

If you prefer to watch a video instead of reading, please CLICK HERE for a 2min video.

Afterpay payments in Canada

Need an Afterpay Account? CLICK HERE.

Despite having an Afterpay account you still might have issues processing your Afterpay payment on our website.

We will show you one easy step that can be done to fix this problem so you can use Afterpay to process your payment.

What is Afterpay?

Afterpay allows you to shop now and pay later.

This is a payment option that many e-commerce stores use for the customers so they can break up their payments purchases.

With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks.

Simply shop with one of your favorite stores found in the Shop Directory and choose Afterpay as your payment method at checkout.

As of 5 November 2022, Canadian customers are facing some challenges using Afterpay whether you're a first time customer or a returning customer.

 "I can't Find the Afterpay Option at Checkout even thought I have an Afterpay Account"

Many of our Returning Customers face this issue, especially those that use Shop Pay as a method of payment on and other e-commerce stores powered by Shopify.

The issues lays with how Shop Pay prompts the Customer for payment.

It does not matter if you have used Shop Pay with us before; what does matter is if you have ever used Shop Pay on any other e-commerce platform powered by Shopify.

What to do if you are a Returning Customer?

If you want to use Afterpay as your payment option, do not click on the  purple "Pay Now" button.

Click on the link below that says "Continue as Guest".

After clicking on this link you'll be taken to a page that will show after pay as a payment along with other credit card payment options.

Questions about using Afterpay?

Please get in touch at any time and we will assist ! Thank you for your patience as we resolved this issue!

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